Can I cancel an order?
If you wish to cancel an order that has not been shipped, please call the office on 01606 594404 and we will do our best to help you.
Can I return an order?
All the sofabeds that we manufacture are bespoke to an individuals requirements.
Under The Consumer Protection (Distance Selling) Regulations 2000, you normally have the right to cancel a contract within seven days – starting from the day after you take delivery of goods (a “cooling off period”). However due to the nature of a sofa bed, and for hygiene reasons, and as our sofa beds are all cut and made to order the seven day rule does not apply. This is as per rule 3:38 of the Guide for Businesses on Distance Selling, dated September 2006
However, should you wish to return your sofabed we will accept this within 14 days of delivery. There will though be a restocking fee of 60% which will be deducted from your refund as well as any delivery costs incurred. Please see our Terms & Conditions for full details.
Can I collect from the factory myself?
Yes, this is easily arranged. Just give the company a ring and we will arrange a convenient time to suit you, and we will of course load the sofabed into your vehicle