Frequently Asked Questions | Sofabed.co.uk
01606 594404

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Frequently Asked Questions

Who are sofabed.co.uk?

Sofabed.co.uk is an online store owned and wholly run by Blackdog Upholstery Limited.  The sofabed.co.uk website has been selling sofabeds for over ten years and has a reputation for excellence and customer service.  We are a specialist sofabed manufacturer that supplies direct to the public, thus cutting out unnecessary reseller costs.

Where is my Sofabed Manufactured?

We manufacture all our sofabeds in our 2 UK based factories.  We have one factory in Cheshire and another in Staffordshire.

Why are your prices so low?
Simply put we are the genuine manufacturer, we make the wooden frames, fill our own cushions, shape the foam cut and sew the fabric, upholster the frames,we even make our own mattresses.  This is all undertaken by our skilled crafts people in our own factories. Unlike many online sellers and shop based retailers who double up on their buy price due to high rents,rates and marketing costs, when you buy from us you get the price advantage of dealing with a  vertically integrated British Manufacturer.

So you will be buying a product that for example would retail for in excess of £1500 for say £700,without any compromise on quality or service. Indeed our seamless order processing, manufacturing and dispatch system ensures that you will generally receive your furniture much more quickly than from a store based retailer, delivered to your home by a dedicated white glove delivery service anywhere in the UK mainland

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What Guarantee comes with my sofabed?

All our sofabeds are supplied fully assembled and come with a 1 year manufacturing guarantee.  This guarantee is subject to normal usage.

Can I have a sofabed manufactured in my own fabric?
It is possible to use you own fabric in the manufacture of one of our sofabeds.  If you wish to do this please contact our office on 01606 594404 and we will discuss this with you and let you know how much fabric we would need.  Please note that we would need a UK fire certificate providing with any fabric that you supplied.  Also we would not be able to accept the return of any sofabed that we manufactured in a customers own fabric as this is a bespoke product.

What cushion fillings do you use?
Our seat cushions are made from foam and our back cushions are made from virgin polyester fibre.

What mattress comes with your sofa beds?
Our sofabeds are supplied with a foam mattress designed to work with the trampoline base beneath.

What mechanism do your sofa beds use?
Our sofabeds have a 3-fold mechanism with a trampoline base.  The bed is composed of a foam mattress which sits upon a trampoline base, thus mimicking the feeling and comfort of a fully sprung mattress.

Do you have a catalogue?

We do not have a printed catalogue.  We believe that the majority of the information you will need to buy a sofabed is on this website.  However should you have any further questions please feel free to contact us on 01606 594404.

Can I get free fabric samples?
You can order up to six fabric samples free of charge. Just go to our Free Fabric Swatches page choose your six choices and we will send them out straight away.

How can I order?
You can order online or by phone on 01606 594404.  Please note our office is open between the hours of 9am and 8pm per day.

How can I pay?
Payment on sofabed.co.uk can be made with any major credit or debit card through our payment partner – Take Payments.  As an alternative you can also pay at checkout through Paypal, Apple Pay, Klarna or Google Pay.  Should you wish to order over the telephone we can take orders with all major credit or debit cards with the exception of American Express.

What cyber security does sofabed.co.uk have?
Our payment gateway is provided by Take Payments who work in conjunction with Barclays. Sofabed.co.uk also utilises SSL encryption software which encrypts the site.

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How will I know if you have successfully received my order?

Once we have received your order we will send you a confirmation email. We will also call you to confirm we have received your order and to run through any customisation choices.  Please note the office is open Monday to Friday between 9am and 5pm so the call will take place during office hours.

How much does delivery cost?
Delivery is £45 to any UK Mainland postcode.

How long does delivery take?
As all our sofabeds are made to order and we work on a 28 day lead-time.  Should you need your sofabed quicker, please call us on 01606 594404 and we will do our best to assist you.

Do you deliver outside of the UK?
It is possible to have a sofabed delivered outside the UK.  Should you wish to place an order and arrange this please call us on 01606 594404.

Can I cancel an order?

If you wish to cancel an order that has not been shipped, please call the office on 01606 594404 and we will do our best to help you.

Can I return an order?
All the sofabeds that we manufacture are bespoke to an individuals requirements.

Under The Consumer Protection (Distance Selling) Regulations 2000, you normally have the right to cancel a contract within seven days – starting from the day after you take delivery of goods (a “cooling off period”).  However due to the nature of a sofa bed, and for hygiene reasons, and as our sofa beds are all cut and made to order the seven day rule does not apply. This is as per rule 3:38 of the Guide for Businesses on Distance Selling, dated September 2006

However, should you wish to return your sofabed we will accept this within 14 days of delivery.  There will though be a restocking fee of 60% which will be deducted from your refund as well as any delivery costs incurred. Please see our Terms & Conditions for full details.

Can I collect from the factory myself?
Yes, this is easily arranged. Just give the company a ring and we will arrange a convenient time to suit you, and we will of course load the sofabed into your vehicle

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Enquiry Form


How can we help?

For specific enquiries regarding a product or just a general enquiry please use the enquiry form here. We aim to respond to all enquiries within the same day.

For Fabric, Swatch & Catalogue requests please also complete the enquiry form.